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FAQ

PRODUCT & COMPANY

How is “gac” prounounced?

It’s pronounced /ɡak/.

What is gac?

Our product gc TM  originates from “gấc” – the Vietnamese common name for Momordica cochinchinensis spreng, a vibrantly-colored, strikingly shaped, rare super fruit jam-packed with antioxidants and other nutrients. It has been cherished by people in SE Asia for centuries in traditional medicine and cuisine. Gaclife makes gac and its health benefits accessible through our refreshingly light and tasty gac water and sparkling water.

Research has found gac contains the highest concentration of carotenoids – a potent antioxidant - amongst all known fruits and vegetables with over 70 times more lycopene than tomatoes, 40 times more zeaxanthin than corn, and 10 times more beta-carotene than carrots. Moreover, its carotenoids are more bio-accessible (easier for the body to absorb and use) than those in other fruits and vegetable, including carrots and tomatoes.

Clinical trials have identified that the carotenoids in gac are key to prevent skin wrinkles, sharpen our vision and minds, protect us from diseases, and help slow down the aging process . Gac is also packed with Vitamins A, C and E, which helps prevent collagen fibers – the proteins that support skin and keep it firm and young looking – from being broken down.1

Even better, gac contains very low levels of sugar and tastes as pleasantly mild and refreshing as avocados.

Learn more about gac and its amazing benefits discovered by scientists here.

¹ These statements have not been evaluated by the Food and Drug Administration. GacLife's products are not intended to diagnose, treat, cure, or prevent any disease.

 

What does gac fruit taste like?

The gac fruit tastes very mild, similar to an avocado but slightly sweeter, it also comes with a refreshing aroma that can remind you of cucumbers. It does not taste bitter or sour. Its sugar level is naturally low, between that of lemons and strawberries.

Because of its mild tastes, gac complements very well with other fruits. Our beverage developer mix gac with other fruits juices to create a nutritious and tasty skincare tonic. We have gac + lemon, gac+peach, gac+pineapple, gac+passion fruit and gac+mango.

Are there any side effects I should be aware of?

There are no known side effects of consuming gac aril or the other 100% pure fruit juices we use in the product. However, please discontinue use immediately if you experience any uncomfortable side-effects.

Is this beverage sweetened in any way?

Our drinks have no added sugar or artificial sweeteners – ever.
Depending on the flavor, each 12oz can contains around 8%-17% pure fruit juice and 0-3g of sugar. The mild sweetness comes from sugar naturally occurring in the fruit
.

How can I contact you?

We're available 24/7. Please text us at 310-598-5991 or email us at hello@gaclife.com. We will return your message within 48 hours.

ORDERS & PAYMENT

How do I place an order?

Ordering gacTM products is simple. Click the 'order now' button in the top right corner of each product page & follow the instructions. Once you register your email and phone number for the first order and opt to save your payment method, you can easily login and re-order at your convenience next time.

Is my credit card information safe?

We suggest you save the payment information for future convenience – forget pulling out your credit card every time you order. Your information is encrypted and stored with our credit card processor— we do not have access to your credit card data. Your card will only be charged when you confirm your order with us.

Why do I have to order 6 cans of each product?

We offer free priority shipping for all orders. Ordering less than a 6-can case would make the cost for shipping prohibitively expensive.

However, we have a variety pack option that allows you to order all six flavors at ones to try them all!

Can I try your products first before I buy?

Yes, certainly. We offer free tasting events through pop-up stores in major cities April through July. Follow our Facebook and Instagram or signup to our email updates below for special offers and our upcoming events. Also, we have a variety pack option that allows you to order all six flavors at ones to try them all!

Do you sell your products in stores?

No. Selling direct-to-consumer allows us to provide the best possible experience to our customers. We have no intention of selling our products through traditional retail channels.

What are your cans made of? Are they recyclable?

Our cans are produced from 100% recyclable aluminum instead of plastic, ensuring a minimal footprint on the planet.

How do I know my payment is secure?

When you first register your payment information at checkout, we use GeoTrust Secure Socket Layering (SSL) to ensure the safe online transmission of your personal information. That information is encrypted & stored with our credit card processor. Gaclife does not store individual credit card numbers. If you have any questions or concerns, please do not hesitate to text us at 310-598-5991 or email at hello@gaclife.com.

How do I update my payment information?

You can edit your payment details next time when you checkout.

Shipping

How much does shipping cost?

Our price per case includes shipping for orders -- there are no additional shipping charges for orders placed within the US.

When will my pre-order arrive?

Thank you for your interest in trying our product! We will ship the products to you starting August 2018. We will also offer free tasting event tickets in major cities to all our pre-order customers in appreciation of your support. Please stay tuned.

How do I track my order?

Tracking numbers are sent via e-mail and text. If you have any questions about the status of your order, please text us at 310-598-5991 or email us at hello@gaclife.com. We will get back to you within 48 hours.

My package never arrived

Thank you for pre-ordering our products. We will ship the products to you starting from early August 2018. We will email you the tracking number of your order. Please stay tuned. If you have not heard from us by the first week of August, please Please text us at 310-598-5991 or email us at hello@gaclife.comWe will do our best to update you the status of your order.  

My shipment was damaged

Sorry to hear that. E-mail us at hello@gaclife.com with an image of the damage and we will coordinate a refund, or we will re-ship you the same ordered product free of charge.

Can I expedite shipping for my order?

All orders ship via 1-2 day express shipping to ensure you receive your product as soon as possible. Orders placed Thursday-Saturday will ship the following Monday. If you need your order in a hurry we suggest placing it between Sunday-Wednesday to ensure express service.

Do you ship to my country?

We currently ship only to customers in the US. Order requests outside of US will be handled on a case by case basis – email us at hello@gaclife.com for more information.